Privacy Policy

Effective Date: 26 September 2026
Last Updated: 26 September 2026

At OwlyArc, we value the trust you place in us when you visit our website, register for a learning program, attend a session, make a payment, or communicate with us.

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, when it may be shared, and the choices available to you regarding your information.

This Policy applies to owlyarc.com and to services offered by OwlyArc through the website or associated digital channels.

1. Information We May Collect

The information we collect depends on how you interact with OwlyArc.

Information you provide directly

When you register for a workshop, course, webinar, training program, event, or other service, we may collect information such as:

Full name
Email address
Mobile number
City, state, or country
Institution or organisation
Academic or professional information, where relevant to a program
Program or workshop selected
Registration and attendance information
Billing information
Transaction reference or payment status
Feedback, survey responses, queries, or other information you voluntarily provide

We aim to collect only information reasonably necessary for the relevant service or purpose.

Payment information

Payments may be processed through authorised third-party payment gateways, including Razorpay.

The payment service provider may collect information necessary to complete and authenticate your transaction. OwlyArc does not intentionally collect or store sensitive payment authentication information such as your complete card credentials, banking password, UPI PIN, CVV, or OTP.

We may retain payment-related records such as transaction ID, order ID, payment status, amount paid, refund status, and related accounting information where required for service delivery, reconciliation, taxation, or legal compliance.

Technical and usage information

When you use our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Referring page or source
Pages visited
Date and time of access
General website interaction information
Cookie or similar technology identifiers

This information may be used for website operation, security, analytics, troubleshooting, and improving the user experience.

2. Why We Use Your Information

We may process personal information for purposes including:

Registering you for a program or service
Processing and confirming payments
Providing access to workshops, courses, webinars, or learning resources
Sending joining instructions and session links
Communicating schedule changes or important program updates
Issuing certificates where applicable
Maintaining participation and transaction records
Responding to questions or support requests
Processing cancellations or refunds
Improving our programs, website, and services
Conducting surveys or collecting feedback
Preventing fraud, misuse, or security incidents
Maintaining financial, tax, and administrative records
Complying with applicable laws and lawful regulatory requirements

We may also inform you about relevant OwlyArc programs or services where permitted by law and, where required, based on your consent.

3. Consent and Choice

Where processing is based on your consent, we aim to provide information that enables you to make an informed choice about the use of your personal data.

You may withdraw consent for consent-based processing by contacting us using the details provided in this Privacy Policy.

Withdrawal of consent does not ordinarily affect processing already carried out lawfully before withdrawal. It may, however, affect our ability to provide a service where the relevant information is necessary to deliver that service.

4. Program Communications

If you register for an OwlyArc program, we may contact you through channels such as:

Email
WhatsApp
SMS
Telephone
Other communication channels provided during registration

Operational communications may include:

Registration confirmations
Payment confirmations
Joining links
Session reminders
Schedule changes
Learning resources
Certificates
Feedback requests
Important service announcements

These communications form part of delivering the service for which you registered.

Marketing communications are treated separately where required. You may request that promotional communications be discontinued without affecting essential communications relating to an active registration or transaction.

5. Workshops, Recordings and Online Sessions

Some OwlyArc programs may be conducted using video-conferencing or online-learning platforms.

A session may be recorded where participants have been appropriately informed. Such recordings may be used for purposes such as:

Providing replay access to eligible participants
Internal quality review
Educational resource development

Where participant names, voices, images, questions, chat messages, or other identifiable information could appear in a recording, we will handle such information in accordance with the purpose communicated for that session and applicable law.

Attendance at a session does not automatically give OwlyArc unrestricted permission to use a participant’s image, voice, testimonial, or likeness for advertising or unrelated promotional purposes.

Where separate consent is required for such use, we will seek it separately.

6. Cookies and Similar Technologies

OwlyArc may use cookies and similar technologies to support website functionality and understand how the website is used.

Cookies may be used for:

Essential website functions
Security
Remembering preferences
Traffic measurement
Performance analytics
Understanding registration journeys
Measuring the effectiveness of advertising campaigns, where applicable

Our website may use services such as Google Analytics, advertising pixels, or comparable technologies.

Where consent is legally required for non-essential cookies, we will seek appropriate consent.

You can also manage cookies through your browser settings, although disabling certain cookies may affect website functionality.

7. Analytics and Advertising

We may use analytics and advertising services to understand how visitors discover and interact with OwlyArc.

Depending on the tools enabled on our website, these services may process information such as device identifiers, browser information, website events, referral information, and interaction data.

We do not permit advertising or analytics tools to use information beyond the purposes for which they have been configured by us, subject also to the independent privacy practices of the relevant service providers.

8. How We Share Information

OwlyArc does not sell personal information.

We may share limited information with service providers where reasonably necessary to operate our services.

These may include providers involved in:

Payment processing
Website hosting
Cloud infrastructure
Video conferencing
Email delivery
Messaging
Analytics
Customer support
Registration management
Certificate generation
Accounting or financial administration

Such providers may process information only to the extent required to provide their respective services, subject to their contractual obligations and applicable privacy laws.

We may also disclose information where necessary:

To comply with applicable law
Pursuant to a valid court, regulatory, or governmental direction
To establish, exercise, or defend legal rights
To investigate suspected fraud or abuse
To protect our systems, users, or services
In connection with an organisational restructuring, acquisition, transfer, or similar lawful business transaction, subject to appropriate safeguards

9. International Processing and Service Providers

Some technology providers used by OwlyArc may operate infrastructure or process information outside India.

Where personal data is transferred or processed outside India, we will endeavour to ensure that such processing is undertaken in accordance with applicable Indian data-protection requirements and any restrictions prescribed by the Government of India.

10. Data Retention

We do not intend to retain personal information indefinitely.

Information may be retained for as long as reasonably necessary to:

Deliver the service requested
Maintain participant records
Resolve enquiries or disputes
Process refunds
Maintain financial and tax records
Establish or defend legal claims
Meet statutory or regulatory obligations
Protect against fraud or misuse

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

When information is no longer reasonably required, we may delete, anonymise, aggregate, or securely archive it, subject to applicable legal requirements.

11. Data Security

OwlyArc takes reasonable technical, organisational, and administrative measures to protect personal information against:

Unauthorised access
Accidental loss
Improper disclosure
Misuse
Alteration
Destruction
Unauthorised processing

Measures may include access controls, secure infrastructure, appropriate authentication practices, backups, logging, encryption where appropriate, and restricted access to personal information.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot provide an absolute guarantee against every possible security incident.

12. Data Breaches

If a personal-data breach occurs, OwlyArc will assess the incident and take reasonable steps to contain, investigate, and mitigate its effects.

Where notification to affected individuals, the Data Protection Board of India, or another authority is legally required, such notification will be undertaken in accordance with the applicable law and the provisions in force at that time.

13. Your Privacy Rights

Subject to applicable law and the relevant statutory provisions being in force, you may have rights concerning your personal data, including the ability to:

Request information about personal data being processed about you
Request correction of inaccurate or incomplete information
Request updating of your information
Request erasure where legally applicable
Withdraw consent where processing is based on consent
Raise a grievance regarding the handling of your personal data
Nominate another individual to exercise specified rights in circumstances provided by law

Requests may be subject to reasonable identity verification and any limitations permitted under applicable law.

14. Children’s Personal Data

OwlyArc programs are generally intended for adult learners, students, academics, professionals, and other eligible participants.

If a program is specifically made available to individuals below the age threshold recognised under applicable Indian data-protection law, we will implement appropriate consent and data-handling measures required for children.

We do not knowingly seek to collect children’s personal information in circumstances where such collection would be unlawful.

15. Third-Party Websites

Our website or communications may contain links to external websites, tools, meeting platforms, social-media services, or other third-party resources.

OwlyArc does not control the privacy practices of those third parties.

When you leave owlyarc.com or use a third-party service, the privacy policy and terms of that provider may apply.

We encourage you to review those policies before providing personal information.

16. Indian Data Protection and Privacy Law

OwlyArc handles personal information with regard to applicable Indian law, including, as relevant:

Digital Personal Data Protection Act, 2023
Digital Personal Data Protection Rules, 2025, according to their applicable commencement and implementation requirements
Information Technology Act, 2000
Applicable rules concerning reasonable security practices and sensitive personal data or information, to the extent applicable
Other applicable Indian legal, regulatory, consumer-protection, taxation, and cybersecurity requirements

India’s digital personal data protection framework is being implemented through statutory and regulatory provisions that may take effect at different times. OwlyArc will update its privacy practices as applicable requirements come into force.

17. Grievances and Privacy Requests

If you have a question, concern, complaint, or request regarding your personal information, you may contact OwlyArc using the details below.

Please provide sufficient information for us to understand and, where necessary, verify your request.

Privacy / Grievance Contact
OwlyArc
Email: privacy@owlyarc.com
Website: owlyarc.com

We will endeavour to address valid privacy requests within a reasonable period and within any specific period required by applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes in:

Our services
Technology
Data-processing practices
Service providers
Legal or regulatory requirements

The latest version will be published on this page with the revised Last Updated date.

Where a change materially affects how we process personal information and applicable law requires additional notice or consent, we will take appropriate steps before applying that change.

19. Contact Us

For questions, concerns, complaints, or requests relating to this Privacy Policy or the handling of your personal data, contact:

OwlyArc
Website: owlyarc.com
Email: privacy@owlyarc.com