Refund & Cancellation Policy

Effective Date: 26 September 2026
Last Updated: 26 September 2026

At OwlyArc, we aim to provide well-planned, high-quality learning experiences through live workshops, webinars, courses, training programs, and other educational services.

We understand that schedules can change and unexpected circumstances may arise. This Refund & Cancellation Policy explains how cancellations, rescheduling, refunds, missed sessions, and related payment issues are handled.

1. Cancellation by OwlyArc

In the uncommon event that OwlyArc cancels a workshop, course, webinar, training program, or other paid service, registered participants will be informed using the contact details provided during registration.

Where an event is cancelled by OwlyArc and no suitable alternative is offered or accepted:

• A full refund of the amount paid for the cancelled event will be provided.
• The refund will ordinarily be issued to the original payment method.
• We will initiate the refund within 15 business days of the cancellation notification.

After a refund has been initiated, the time required for the amount to appear in your bank account, card, UPI account, or other payment instrument may depend on the payment provider and your financial institution.

2. Rescheduled Events

Occasionally, circumstances may require us to change the date, time, instructor, delivery platform, or other operational details of a scheduled program.

If an event is materially rescheduled, registered participants will be informed as early as reasonably possible.

Participants may be offered the option to:

• Attend the rescheduled session; or
• Request a refund if the revised schedule makes participation reasonably impractical.

Where a refund option is offered for a rescheduled event, the request should be submitted within the period communicated in the rescheduling notice.

3. Cancellation by Participants

Unless otherwise specifically stated on the registration or program page, purchases made for OwlyArc workshops, courses, webinars, training programs, and other educational services are non-refundable once confirmed.

Refunds are generally not provided for circumstances including:

• Failure to attend a registered session
• Forgetting the date or time of a session
• Personal scheduling conflicts
• Last-minute changes in personal plans
• Partial attendance
• Joining a session late or leaving early
• Failure to use learning materials or recordings made available to participants
• Dissatisfaction arising solely from individual expectations or subjective preferences where the advertised service has been delivered substantially as described

4. Exceptional Circumstances

We recognise that genuine exceptional or unavoidable circumstances may occasionally prevent participation.

In such situations, you may contact us with your registration details and a brief explanation of the circumstances.

Requests will be reviewed individually. Depending on the circumstances, we may consider an alternative arrangement such as:

• Transfer to another available session
• Access to an available recording or learning resource
• Credit towards another eligible OwlyArc program
• A partial or full refund in exceptional cases

Such arrangements are discretionary and are not guaranteed merely because a request has been submitted.

5. Recorded Sessions and Digital Materials

Some OwlyArc programs may include access to recordings, downloadable resources, templates, digital learning materials, or other supplementary content.

Where substantial digital content or recording access has already been provided, this may be taken into account when assessing any exceptional refund request.

Availability and duration of recording access, where offered, may vary between programs and will be communicated separately.

6. Duplicate Payments

If you are charged more than once for the same registration because of a duplicate transaction, payment-processing issue, or technical error, please contact us with the relevant transaction details.

Once the duplicate payment is verified, the excess payment will be refunded to the applicable payment method.

7. Failed or Incomplete Payments

In some cases, a payment may appear to have been deducted from your account even though the transaction was not successfully confirmed by our payment system.

Such transactions may be automatically reversed by your bank or payment provider.

If the amount has been deducted but your registration has not been confirmed, please contact us with:

• Your full name
• Email address or mobile number used during registration
• Program name
• Amount paid
• Transaction or payment reference, where available

We will review the transaction and assist with reconciliation.

8. Refund Processing

Approved refunds will normally be processed through the original payment method used for the transaction.

OwlyArc will generally initiate an approved refund within 15 business days.

Once initiated, the actual credit time is controlled by the payment gateway, bank, card network, UPI provider, or other financial institution involved in the transaction.

Processing times may therefore vary after the refund has been initiated.

9. Late or Missing Refunds

If we have confirmed that a refund has been initiated but the amount has not yet appeared in your account:

1. Check the bank account, card, UPI account, or payment method originally used.
2. Allow for the normal processing period of your bank or payment provider.
3. Contact your financial institution if the expected processing period has passed.
4. If the refund is still not reflected, contact OwlyArc with your registration and transaction details.

10. Changes to a Program

OwlyArc may make reasonable changes to program sequencing, session structure, teaching arrangements, instructors, delivery platforms, or learning resources where necessary for academic, operational, technical, or unforeseen reasons.

Minor changes that do not substantially alter the nature of the service do not ordinarily constitute cancellation or rescheduling for the purpose of this Policy.

11. Refund Method

Refunds will ordinarily be returned to the original payment method. We generally do not process refunds to an unrelated bank account or payment instrument unless required because the original payment method cannot accept the refund and appropriate verification has been completed.

12. Contact Us

For cancellation, payment, registration, or refund-related questions, please contact:

OwlyArc
Website: owlyarc.com
Email: support@owlyarc.com

When contacting us regarding a payment or refund, please include sufficient information for us to identify the relevant registration and transaction.

13. Changes to This Policy

OwlyArc may revise this Refund & Cancellation Policy when necessary to reflect changes in our services, operational practices, payment processes, or applicable requirements.